London Ambassador ManagerSNR Denton, ConsultantSNR DentonMet OfficeLondon UndergroundAbout LUCabinet OfficeAonBlockbusterDeloitteAXAQualifications & certificates
Intranet Content Manager
Prepared the intranet for a migration to a new CMS
I lead a major intranet audit that reduced the content by over 51% and increased usage by an average of 80%.
As project manager, I developed the project approach, created a requirements management plan, maintained a risk register, issues and lessons learnt log. Also identified and exploited synergies between areas of related content across the business, liaising with publishers and content owners. In particular, I:
- Managed the project plan in accordance with TfL PMI project standards (using MS Project 2007)
- Received Checkpoint Reports and wrote Highlight Reports and End Stage Reports
- Maintained a Risk Register, Issues and Lessons Learnt Log
- Worked with senior stakeholders to define KPIs and reporting mechanisms for their content management and then ensured that targets were met
- Wrote and implemented a new governance process for content editors/publishers including the development and documentation of a process to maintain content
- Defined and implemented clear publishing processes for content editors/publishers
- Enforced consistent application of TfL style guidelines
- Proactively searched, scoped, and implement improvements to the content. Reviewed regularly the formatting, usability and accessibility of existing content
- Identified and exploited synergies between areas of related content across the business, liaising with publishers and content owners
