Intranet Content Manager

As project manager, I developed the project approach, created a requirements management plan, maintained a risk register, issues and lessons learnt log. Also identified and exploited synergies between areas of related content across the business, liaising with publishers and content owners. In particular, I:

• Managed the project plan in accordance with TfL PMI project standards (using MS Project 2007)
• Received Checkpoint Reports and wrote Highlight Reports and End Stage Reports
• Maintained a Risk Register, Issues and Lessons Learnt Log
• Worked with senior stakeholders to define KPIs and reporting mechanisms for their content management and then ensured that targets were met
• Wrote and implemented a new governance process for content editors/publishers including the development and documentation of a process to maintain content
• Defined and implemented clear publishing processes for content editors/publishers
• Enforced consistent application of TfL style guidelines
• Proactively searched, scoped, and implement improvements to the content. Reviewed regularly the formatting, usability and accessibility of existing content
• Identified and exploited synergies between areas of related content across the business, liaising with publishers and content owners