User-centric intranet

I presented at the conference soon after the work I did in harmonising AXA’s intranet architecture, web applications, and a complete re-branding of the intranet.

My presentation was on “Meeting user needs and maintaining interest with dynamic content” and covered issues such as:

• Creating a balance between what users need and what information adds value
• Ensuring that content can be navigated easily and consistently
• Transforming your intranet from being high content but low quality to lower content but higher quality
• Getting the users involved with interactive content and avoiding duplication
• Creating intranet interest, then habit, then addiction!