Achieving a competitive edge through content management

Effective content management is the key to satisfying the demands of your organisation's internal and external customers.

I was invited to chair this conference in Kuala Lumpur – very flattering! At the very last minute, due to a delegate not attending, I also presented on content lifecycles.

ECM is a shift from the traditional practice of having silos of information to one that manages its content with a single view. Having an integrated ECM strategy allows the organisation to make better use of its intellectual assets, and lower its overall costs by consolidating its IT infrastructure.

The conference discussed:

I also presented at this conference on content lifecycles covering issues such as:

View the presentation (pdf; 603 KB; 18 pages)

View the conference brochure (pdf; 838 KB; 4 pages)

An important element of my chairmanship of the conference was to encourage all delegates to take part in the discussions and deal with the one or two difficult ones with skill and tact.

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