Online & Information Manager

I manage the Firm's global public website, client extranets and other related online information across their international network of offices in 43 countries.

In this role, I provide strategic direction, technical expertise and recommend web technologies to invest in. Currently, I’m implementing a new CMS (Alterian ACM7) to the website. I’m responsible for the project, overall management and implementation of the CMS (requirements, design, development, testing, delivery and moving to BAU).

As an international partnership firm, my effective relationship management, influencing and strong customer focus skills are vital to successfully delivering business objectives. My key responsibilities in this role are to:

Recommend suitable solutions and best practice for websites and online technologies
Demonstrate strong technical online skills such as web analytics, usability, e-development and build cycles, Web 2.0, and integrating e-marketing programmes with the website
Manage projects so project data, plan, progress, issues, resolution, risks, financial control, task completion, lessons learned, and variances are controlled correctly
Supervise agencies, vendors and other third party suppliers
Direct the content delivery to websites and e-commerce solutions
Be a centre of excellence for all digital activity
Liaise with various partners in 43 countries to identify and help define their needs for content and functionality
Manage conflicting priorities and customer expectations
Set up a social media policy using Twitter, LinkedIn, Blogs and YouTube
Aid to develop website from a strategic perspective
Ensure relevant web metrics tracking is set-up and fully functional
Work with in-house creative team to ensure compliance with brand standards
Make sure content is written for the web and optimised for SEO
Ensure compliance with W3C accessibility, data privacy policy and Solicitors Regulation Authority guidelines
Prepare monthly reports, reviews and updates for the Board
Arrange and monitor the team budget
Understand the customer journey, user experience, information architecture and taxonomy
Demonstrate strong client/commercial focus
Methodical approach to work, with an understanding of the need for documentation and well-defined procedures
Demonstrate confidence and resilience to overcome obstacles
Market awareness and a good understanding of the future direction of online