A PRINCE2 Practitioner & MS Project certified professional with a proven track record of implementing digital strategies; planning projects & working in matrix structures. Able to analyse business & user priorities to balance them in a practical way. Effective at building and managing stakeholder relationships both internally & externally.
Proven experience of enterprise CMS (Alterian, GOSS, Sitecore & Tridion), SharePoint, SEO, accessibility, project lifecycle, requirements analysis (converting them to PID), research methods (user surveys, card sort, questionnaires), user-centred design, personas, pilot testing and implementation.
I am a London Ambassador Manager for the 2012 Olympic and Paralympic Games. The London Ambassadors welcomed visitors from all over the world during the summer of 2012.
Personal work ethic
My passions in life
It's amazing how things work out isn't it? I started off with a background in corporate communications which involved marketing and media over 12 years ago. At the time I was working for AXA on another role. Suddenly I stumbled into the world of e-technology, largely because my strong people management and proven project management skills were appealing to AXA. Even though I had little knowledge about intranets or the web, they tasked me to manage the corporate intranet of AXA in the UK; the health, life and general insurance giant. Their belief in my skills and approach encouraged me to take a leap of faith which subsequently fired my passion for all kinds of web related roles and challenges.
Little did I know that this was the beginning of an incredible journey into web management for high profile organisations such as Deloitte (one of the four biggest professional service firms) where I was responsible for developing an intranet strategy. From there I moved swiftly on to working in the retail sector as an online specialist with Blockbuster and then over to Aon to fulfil the role of their internet content manager for their UK website.
My journey didn't stop there! Recently I have implemented a CMS to the Met Office desktop and mobile websites and before that I completed an intranet audit for London Underground. Currently I’m consulting SNR Denton, a large international law firm, on their extranet and inrtranet strategies, having managed their global website the previous year.
My first experience of public sector work was with the Government at the Cabinet Office. Here I was responsible for managing six professionals to provide excellent advice and support for the Cabinet Office's exploitation of e-media and use of electronic communication on several key government websites.
I strongly believe that my natural way with people, and my ability to build long term effective relationships at all levels, has paved the way for all of these roles. Starting off at AXA, these skills were essential for my success in delivering a business critical tool in a hugely complex environment.